Privacy Policy

The MCS Agency LLC (“The MCS Agency,” “we,” “us” or “our”) is a Cincinnati marketing and strategic communications agency. This Privacy Policy explains what personal information we collect when you visit themcsagency.com, use our free tools, sign up for our newsletter, contact us or use our client work hub, and how we use and protect that information.

We collect only what we need to respond to you, deliver our services and improve our work. We do not sell your personal information.

Information we collect

Information you give us. When you fill out a form on our site, we collect what you enter. Depending on the form, that may include:

• Contact and proposal forms: your name, email address, phone number, organization, website, budget range, timeline and the details of your project or question.
• Newsletter signup: your email address and the page where you signed up.
• Free website audit: the web address you want audited, your name and email address, and the audit results.
• Brand Assessment and AI Readiness Assessment: your answers, your scores, and your name, email address and organization if you ask us to email your results.
• Client work hub: your name, email address and password (stored only in encrypted form by our login provider), plus the work requests, notes, links and files you submit, and the project details we share with you there.

Information collected automatically. Like most websites, our hosting provider automatically receives basic technical information when you visit, such as your IP address, browser type, device type, the pages you request and the date and time of your visit. This information is used to deliver the site, keep it secure and diagnose problems.

Information from your browser’s storage. Some tools save information on your own device so they work properly. See our Cookie Policy for details.

We do not currently use advertising trackers or cross-site tracking pixels on this site.

How we use your information

We use personal information to:

• respond to your questions and requests for proposals;
• run the free audit and assessments you request and email you your results;
• send the Digital for the Rest of Us™ newsletter to people who sign up;
• provide, manage and support client work, including through the client work hub;
• schedule meetings and follow up on conversations;
• keep our site, forms and systems secure and prevent spam and abuse;
• understand which content and tools are useful so we can improve them; and
• meet our legal, tax and accounting obligations.

If you request a free audit or assessment results, we may follow up once about how we could help. You can tell us at any time that you do not want further contact.

How we share information

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising. We share information only in these situations:

• Service providers who help us run the site and our business, under agreements that limit how they can use your information. These include our website host and form processor (Netlify), our login provider for the client work hub, our email delivery provider, Google (for PageSpeed testing in the free website audit and for website fonts), Calendly (if you book a meeting) and the project and file-sharing tools we use with clients.
• Your organization. In the client work hub, information you submit may be visible to our team and to other authorized people at your organization.
• Legal reasons. When we believe in good faith that disclosure is required by law, a court order or legal process, or is needed to protect the rights, property or safety of our clients, our team or others.
• Business changes. If The MCS Agency is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.
• With your permission. For example, when you ask us to feature your organization in a case study.

Third-party sites and services

Our site links to other sites and services, including LinkedIn, Facebook and Calendly. When you follow those links or use those services, their privacy policies apply, not ours. Please review them before sharing information.

How long we keep information

We keep personal information only as long as we need it for the purposes described here. In general:

• contact and proposal inquiries are kept for up to three years after our last conversation;
• newsletter subscriptions are kept until you unsubscribe;
• audit and assessment results are kept for up to two years;
• client work hub accounts and records are kept for the length of the engagement and up to seven years afterward for business, tax and legal records.

When information is no longer needed, we delete it or make it anonymous.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information. Our site is served over an encrypted (HTTPS) connection, client work hub passwords are never stored in plain text, and access to client information is limited to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password for your client work hub account and let us know right away if you think it has been compromised.

Your choices and rights

You can:

• Unsubscribe from our newsletter at any time using the link in any issue or by emailing us.
• Ask to see, correct or delete the personal information we hold about you.
• Ask us to stop using your information for follow-up or marketing.
• Clear your browser storage to remove information our tools saved on your device.

Depending on where you live, you may have additional rights under state or international privacy laws, such as the right to know what we collect, to receive a copy of it, or to appeal a decision we make about your request. To make a request, email info@themcsagency.com. We will verify your request and respond within the time the law requires, and in any case within 45 days. We will not treat you differently for exercising your rights.

Children’s privacy

Our site and services are meant for adults and organizations. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Visitors outside the United States

We are based in the United States, and our site and service providers store information in the United States. If you visit from another country, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Changes to this policy

We may update this Privacy Policy as our services, tools or the law change. When we do, we will post the new version on this page and change the “Last updated” date at the top. If a change is significant, we will take reasonable steps to let you know, such as a notice on the site or an email to clients. Continuing to use the site after an update means the updated Privacy Policy applies.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

The MCS Agency LLC
35 E. 7th Street, Suite 610
Cincinnati, OH
Email: info@themcsagency.com
Phone: (513) 432-7944